24 hours Roadside Assistance
Emergency Roadside Assistance included in your rate. In cases of extreme road networks that the roadside assistance is not able to cover, the lessee will be charged the cost of the assistance.
Damage Policy
We will provide a summary of any damage on the Vehicle Condition Report (VCR) at the start of the rental. Please check to make sure it is correct. We will also inspect the vehicle on your return and provide a VCR to record any new damage, which will not include any fair wear and tear.
At peak times you should allow 20 to 30 minutes to complete the inspection with our staff and agree to any damage. If you don’t have time to do this any new damage will be assessed in your absence.
Hidden Damage: Some damage will not be apparent on post-rental inspection, such as damage caused to inaccessible parts of the vehicle (e.g. the engine, fuel tank or clutch) or hidden by adverse light or weather conditions. If we find any such damage we will notify you, with evidence, before we charge you.
Damage assessments and charge
There are three common scenarios:
i. Simple damage – agreed on return
For simple damage agreed with you on return, we will charge you in line with our damage matrix and include the cost in your final invoice.
ii. Simple damage – not agreed because you are not present
If you are not present in return, but the damage is simple, our counter staff will evaluate the charge using the damage matrix, notify you by mail/ email and charge you through the final invoice. We aim to complete this within 24 hours of the end of the rental. We will shortly amend this process to ensure that you are notified of the damage at least seven days before we charge your credit card.
iii. Significant damage
If the damage is significant and is not covered by the damage matrix we will refer it to our damage assessors for evaluation. They will write to you identifying the damage and the charge, with evidence, seven days before charging your credit card. We aim to complete this assessment in 30 to 90 days.
Notification and evidence
We will provide evidence of any damage charge we make, which should include (i) the Rental Agreement number, date and return location, (ii) a damage appraisal from a repair body shop and/ or the invoice for the repairs, and (iii) a signed VCR, any Accident Report Form, photographs of the damage in situ and of the odometer.
Damage matrix = We aim to deal with damage in a quick and practical way by using our damage repair matrix. This contains the average cost of repairing the most common and minor damage based on the costs of body repair shops for parts and labor
Insurance Administrative Fees
In case of accident due to the renter’s liability the renter has the obligation to pay a non-refundable fee of € 50.00 to cover administration expenses.
Collision Damage Waiver
Collision Damage Waiver is a service which reduces your financial liability for damage to the Drive Now Corfu – Maria Karydi vehicle, its parts and accessories, provided the vehicle is used in accordance with the terms and conditions of the rental agreement.
All rentals are subject to a non-waivable excess for which you are responsible in the event of damage to the Drive Now Corfu – Maria Karydi vehicle during the rental (listed below).
For A , B, C, D Category the excess is 800 EUR
For E, F and G Category the excess is 1200 EUR
Please note your liability for the damage will not be reduced if you or the authorized drivers are responsible in particular, but not limited to the following circumstances:
• Striking overhead or overhanging objects;
• Driving into a barrier that is too low for the vehicle to pass beneath;
• Driving into a barrier in a car park before it fully opens;
• Driving on a road in bad condition without due care resulting in damage to the undercarriage;
• Driving on a beach causing damage by salt water and/or sand;
• Driving through flooded roads causing damage to the engine;
• Putting wrong fuel in the vehicle or otherwise contaminating the fuel;
• Damage occurring as a result of ignoring a warning light;
• Burning a clutch (which requires persistent ill use) or using the handbrake incorrectly;
• Damage to the wheel rim caused by driving with a flat tyre;
• Fitting unauthorized objects to the interior or exterior of the vehicle;
• Carrying especially dirty or smelly materials that require extra cleaning costs or that damage or burn the interior;
• Damage resulting from locking the keys in the vehicle or losing the keys;
• Damage resulting from leaving the windows open.
Please note you may still be held responsible for damage to or loss of car parts such as windscreens, antenna, glasses, wheels, tires, undercarriage, locks, roof and interior.
Full Insurance – reduced excess
We also provide you the option for Full Insurance that reduces your excess amount
The cost of Full Insurance is:
o 12 EUR per day with 300 EUR excess at A , B, C, D Category
o 15 EUR per day with 500 EUR excess at E, F, G Category
Please note your liability for the damage will not be reduced if you or the authorized drivers are responsible in particular, but not limited to the following circumstances:
• Striking overhead or overhanging objects;
• Driving into a barrier that is too low for the vehicle to pass beneath;
• Driving into a barrier in a car park before it fully opens;
• Driving on a road in bad condition without due care resulting in damage to the undercarriage;
• Driving on a beach causing damage by salt water and/or sand;
• Driving through flooded roads causing damage to the engine;
• Putting wrong fuel in the vehicle or otherwise contaminating the fuel;
• Damage occurring as a result of ignoring a warning light;
• Burning a clutch (which requires persistent ill use) or using the handbrake incorrectly;
• Damage to the wheel rim caused by driving with a flat tire;
• Fitting unauthorized objects to the interior or exterior of the vehicle;
• Carrying especially dirty or smelly materials that require extra cleaning costs or that damage or burn the interior;
• Damage resulting from locking the keys in the vehicle or losing the keys;
• Damage resulting from leaving the windows open.
Please note you may still be held responsible for damage to or loss of car parts such as windscreens, antenna, glasses, wheels, tires, undercarriage, locks, roof and interior.
Theft Protection or TP
TP is optional (5€ including VAT) and reduces your liability to us to the amount of the applicable excess (stated on your Rental Agreement) which applies to each incident related to loss of or damage to the vehicle caused by theft, attempted theft or vandalism.
Examples of incidents covered by TP include:
• Damage caused by breaking and entering the vehicle.
• Attempted theft of the vehicle or its accessories (e.g. radio).
• Vandalism (e.g. bent aerial, broken mirror).
• Theft of the vehicle.
Lost Keys
Drive Now Corfu – Maria Karydi will charge if keys are lost or damaged. Lost keys are not covered under the insurance excess or risk reduction packages. Drivers will be liable for all costs relating to recovery, loss of use, replacement car and repair.
